Shipping FAQ & Costs

We use reliable door to door couriers to ship your order. Delivery is usually made within 5 to 7 business days for all orders within South Africa.

 

HOW DO I TRACK MY ORDER?

An email is sent once the order has been placed and this contains a link for tracking.

HOW LONG DOES DELIVERY TAKE?

5 to 7 Business days for anywhere in South Africa. International delivery times vary according to country and the delivery service level arranged.

ARE ORDERS DELIVERED ON WEEKENDS / PUBLIC HOLIDAYS / AFTER HOURS?

No, business days only.

WHAT HAPPENS IF DELIVERY TAKES LONGER THAN PROMISED?

Once an order has been placed, the client is sent an email that contains all details regarding the delivery time. If there are any delays, this will be communicated to the client.

WHAT HAPPENS IF THERE IS A FAILED DEIVERY ATTEMPT?

The courier company will contact the client to attempt delivery again, if this fails then the order is returned.

SHOULD THERE BE ANY DAMAGE UPON DELIVERY / THEFT / HIJACKING INCIDENTS, IS MY ORDER INSURED?

Order is insured by the courier company fulfilling the order for any damage / theft / hijacking during transit. Most orders are fulfilled by The Courier Guy and Dawn Wing.

If the order contains a defective product then the product is to be returned so that it can be assessed. Once assessed the client shall be informed on the way forward. This could be a refund, exchange, or credit for the next purchase.

SHOULD I RETURN AN ITEM FOR A REFUND, WILL MY SHIPPING FEE BE REFUNDED?

Yes.

ARE THERE ANY SHIPPING FEES DUE IN ORDER TO EXECUTE AN EXCHANGE?

No.

CAN EXPEDITED SHIPPING BE ARRANGED?

Yes, upon request: info@tweekperformance.com

WHO IS LIABLE FOR CUSTOMS AND TAX DUTIES WHEN MAKING INTERNATIONAL DELIVERIES?

The client who placed the order.

 

SHIPPING COSTS:

WEIGHT SERVICE LEVEL - LOCAL COST -ZAR
0.10 - 2kg Local Delivery (South Africa Only) - 5 to 7 business days 100
2.01 - 5kg Local Delivery (South Africa Only) - 5 to 7 business days 150
5.01 - 10kg Local Delivery (South Africa Only) - 5 to 7 business days 250
10.01 - 15kg Local Delivery (South Africa Only) - 5 to 7 business days 350
15.01 - 20kg Local Delivery (South Africa Only) - 5 to 7 business days 500
20.01 - 25kg Local Delivery (South Africa Only) - 5 to 7 business days 750

 

WEIGHT SERVICE LEVEL - MAIN CENTRE COST -ZAR
0.10 - 2kg Local Delivery (South Africa Only) - 5 to 7 business days 150
2.01 - 5kg Local Delivery (South Africa Only) - 5 to 7 business days 250
5.01 - 10kg Local Delivery (South Africa Only) - 5 to 7 business days 350
10.01 - 15kg Local Delivery (South Africa Only) - 5 to 7 business days 500
15.01 - 20kg Local Delivery (South Africa Only) - 5 to 7 business days 750
20.01 - 25kg Local Delivery (South Africa Only) - 5 to 7 business days 1000

 

WEIGHT SERVICE LEVEL - REGIONAL COST -ZAR
0.10 - 2kg Local Delivery (South Africa Only) - 5 to 7 business days 200
2.01 - 5kg Local Delivery (South Africa Only) - 5 to 7 business days 350
5.01 - 10kg Local Delivery (South Africa Only) - 5 to 7 business days 500
10.01 - 15kg Local Delivery (South Africa Only) - 5 to 7 business days 750
15.01 - 20kg Local Delivery (South Africa Only) - 5 to 7 business days 1000
20.01 - 25kg Local Delivery (South Africa Only) - 5 to 7 business days 1250

 

For any further shipping queries, please email: info@tweekperformance.com