SHIPPING FAQ & PRICING

HOW DO I TRACK MY ORDER?

An email is sent once the order has been placed and this contains a link for tracking.

 

HOW LONG DOES DELIVERY TAKE?

5 to 7 Business days for anywhere in South Africa. International delivery times vary according to country and the delivery service level arranged.

 

ARE ORDERS DELIVERED ON WEEKENDS / PUBLIC HOLIDAYS / AFTER HOURS?

No, business days only.

 

WHAT HAPPENS IF DELIVERY TAKES LONGER THAN PROMISED?

Once an order has been placed, the client is sent an email that contains all details regarding the delivery time. If there are any delays, this will be communicated to the client.

 

WHAT HAPPENS IF THERE IS A FAILED DEIVERY ATTEMPT?

The courier company will contact the client to attempt delivery again, if this fails then the order is returned.

 

SHOULD THERE BE ANY DAMAGE UPON DELIVERY / THEFT / HIJACKING INCIDENTS, IS MY ORDER INSURED?

Order is insured by the courier company fulfilling the order for any damage / theft / hijacking during transit. Most orders are fulfilled by The Courier Guy and Dawn Wing.

If the order contains a defective product then the product is to be returned so that it can be assessed. Once assessed the client shall be informed on the way forward. This could be a refund, exchange, or credit for the next purchase.

 

SHOULD I RETURN AN ITEM FOR A REFUND, WILL MY SHIPPING FEE BE REFUNDED?

Yes.

 

ARE THERE ANY SHIPPING FEES DUE IN ORDER TO EXECUTE AN EXCHANGE?

 

No.

 

CAN EXPEDITED SHIPPING BE ARRANGED?

Yes, upon request: info@tweekperformance.com

 

WHO IS LIABLE FOR CUSTOMS AND TAX DUTIES WHEN MAKING INTERNATIONAL DELIVERIES?

 

The client who placed the order.

 

SHIPPING COSTS:

WEIGHTSERVICE LEVEL - LOCALCOST -ZAR

0.10 - 2kgLocal Delivery (South Africa Only) - 5 to 7 business days         R100

2.01 - 5kgLocal Delivery (South Africa Only) - 5 to 7 business days          R150

5.01 - 10kgLocal Delivery (South Africa Only) - 5 to 7 business days        R250

10.01 - 15kgLocal Delivery (South Africa Only) - 5 to 7 business days       R350

15.01 - 20kgLocal Delivery (South Africa Only) - 5 to 7 business days      R500

20.01 - 25kgLocal Delivery (South Africa Only) - 5 to 7 business days      R750

 

WEIGHTSERVICE LEVEL - MAIN CENTRECOST -ZAR

0.10 - 2kgLocal Delivery (South Africa Only) - 5 to 7 business days            R150

2.01 - 5kgLocal Delivery (South Africa Only) - 5 to 7 business days            R250

5.01 - 10kgLocal Delivery (South Africa Only) - 5 to 7 business days          R350

10.01 - 15kgLocal Delivery (South Africa Only) - 5 to 7 business days         R500

15.01 - 20kgLocal Delivery (South Africa Only) - 5 to 7 business days        R750

20.01 - 25kgLocal Delivery (South Africa Only) - 5 to 7 business days       R1000

 

WEIGHTSERVICE LEVEL - REGIONALCOST -ZAR

0.10 - 2kgLocal Delivery (South Africa Only) - 5 to 7 business days           R200

2.01 - 5kgLocal Delivery (South Africa Only) - 5 to 7 business days           R350

5.01 - 10kgLocal Delivery (South Africa Only) - 5 to 7 business days          R500

10.01 - 15kgLocal Delivery (South Africa Only) - 5 to 7 business days         R750

15.01 - 20kgLocal Delivery (South Africa Only) - 5 to 7 business days        R1000

20.01 - 25kgLocal Delivery (South Africa Only) - 5 to 7 business days        R1250

 

For any further shipping queries, please email: info@tweekperformance.com